• Excellent overview, good detail, well organised, many thanks.




    K. G.
    Lensbury Ltd
  • Very thorough with a lot of information to take away.



    J. T.
    DHL Exel
  • Very useful and very enjoyable. The presentation of the course and its structure ensured that I learnt a lot.

    S.V.
    Wellington Primary School
  • This was an extremely well presented and relevant course. A very enjoyable day.


    L. R.
    Runnett & Co, Solictors
  • A very valuable course and a very enjoyable day. Worth every penny!


    P.L.
    Source Software Ltd

Discounts

Reductions are available for companies booking multiple places on the same course (same date):

2 places £60 off the total
3 places £120 off the total
4 places £240 off the total
5 places £340 off the total

Credit Control - essentials of credit control

Course Overview

Is credit control part of your role?

Are slow payments and bad debts affecting your business?


Slow payment and bad debts can have a serious impact on the profitability of a business. You will learn the true cost of credit and how this cost can be reduced. We will also look at ways of minimising the risks associated with credit and suggest procedures and controls to improve the function of the Credit Department.

Our popular one-day course also gives an introduction to final action choices.

Essentially this is a course for modern credit controllers working at the business end of collection wishing to improve their credit control skills.

The presenter is Elizabeth Quinn, an experienced trainer with a clear and practical approach. She has an all round knowledge of running a business and the impact that credit control imposes on the financial health of a company.

The Course fee includes course materials, full lunch and refreshments.

A Certificate of Attendance is issued on completion of this course.

Timetable: The course will begin promptly at 9.30am and end at approximately 4.45pm, with breaks for refreshments and lunch.

Book now

In-house Courses

Do you have over 8 people in your organisation wishing to attend the same course?

If the answer is yes, an In-house Course closer to home, could be the most cost effective training option for you.

Course Content

Account Opening

  • Effective procedures for account opening
  • Ways of reducing risk
  • Account opening documentation
  • Credit assessment and information sources

Data Protection Legislation

  • The impact of current legislation

Terms of Trade

  • Ensuring that your terms are accepted and enforceable
  • The right to interest on late payment
  • Avoiding disputes over terms
  • Complying with credit legislation

Account Collection

  • Available collection sanctions
  • Effective collection procedures
  • Forms and content of collection methods and how to maximise impact
  • How to make a positive selling tool out of credit collection
  • The use of Debt Collection agencies and credit insurance

Telephone Collection

  • Call planning and closing
  • The 'one call collection'
  • How to make effective calls
  • Dealing with 'difficult' customers and excuses

Developing a Credit and Collection Policy

  • Its content and form
  • Implementing the Policy
  • Training

Final Collection Action

  • Introduction to Court procedures and protocols
  • Using the Internet for collection


Book now

Dates, Locations + Fees

Bristol Wednesday, 13 March 2019 £389* Book this course and date >>
Cardiff Thursday, 14 March 2019 £389* Book this course and date >>
Central London Wednesday, 20 March 2019 £389* Book this course and date >>
Walsall Wednesday, 27 March 2019 £389* Book this course and date >>
Brentwood Thursday, 4 April 2019 £389* Book this course and date >>
Runcorn Tuesday, 4 June 2019 £389* Book this course and date >>
Maidstone Thursday, 6 June 2019 £389* Book this course and date >>
Cambridge Thursday, 13 June 2019 £389* Book this course and date >>

Discounts

Reductions are available for companies booking multiple places on the same course (same date):
  • 2 places £60 off the total
  • 3 places £120 off the total
  • 4 places £240 off the total
  • 5 places £340 off the total

* (+VAT) per person.

Barnsley

Holiday Inn - Barnsley
Barnsley Road
Dodworth
Barnsley
South Yorkshire
S75 3JT

Tel: 01226 299571

Belfast

The Dunadry Hotel & Country Club
2 Islandreagh Drive
Dunadry
County Antrim
BT41 2HA

Tel: 028 94 434343

Birmingham - North

Holiday Inn - Birmingham M6 JCT 7
Chapel Lane
Great Barr
Birmingham
B43 7BG

Tel: 0870 4009 009

Brentwood

Marygreen Manor
London Road
Brentwood
Essex
CM14 4NR

Tel: 01277 225252

Bristol

Holiday Inn - Bristol/Filton
Filton Road
Hambrook
Bristol
BS16 1QX

Tel: 0871 423 4942

Cambridge

Holiday Inn - Cambridge
Lakeview
Bridge Road
Impington
Cambridge
CB24 9PH

Tel: 0871 942 9015

Cardiff

St Mellons Hotel
Castleton
Cardiff
CF3 2XR

Tel: 01633 680355

Durham

Lumley Castle Hotel
Chester-le-Street
County Durham
DH3 4NX

Tel: 0191 389 11111

Edinburgh

Holiday Inn - Edinburgh
Corstorphine Road
Edinburgh
EH12 6UA

Tel: 0870 400 9026

Exeter

Woodbury Park Golf & Country Club Hotel
Woodbury Castle
Woodbury
Exeter
EX5 1JJ

Tel: 01395 233382

Farnborough

Holiday Inn - Farnborough
Lynchford Road
Farnborough
Hampshire
GU14 6AZ

Tel: 0871 942 9029

Gatwick

Holiday Inn - Gatwick
Povey Cross Road
Horley
RH6 0BA

Glasgow

Holiday Inn - Glasgow Airport
Abbotsinch
Glasgow Airport
Glasgow
PA3 2TE

Tel: 0871 423 4942

Heathrow

Novotel Heathrow
Cherry Lane
West Drayton
UB7 9HB

Tel 01895 431431

Leeds

Holiday Inn - Leeds Garforth
Wakefield Road
Garforth
Leeds
LS25 1LH

Tel: 0871 423 4876

Central London

Strand Palace Hotel
Strand
London
WC2R 0JJ

Tel: 020 7497 4152

Maidenhead

Holiday Inn - Maidenhead
Manor Lane
Maidenhead
Berkshire
SL6 2RA

Tel: 0871 942 9053

Maidstone

Holiday Inn - Maidstone
London Road
Wrotham Heath
Sevenoaks
TN15 7RS

Tel: 0871 942 9054

Manchester

Novotel Manchester West
Worsley Brow
Worsley
Manchester
M28 2YA

Tel: 0161 799 3535

Northampton

Hilton - Northampton
Collingtree
Northampton
NN4 0XW

Tel: 01604 700666

Norwich

Holiday Inn - Norwich
Ipswich Road
Norwich
NR4 6EP
NR4 6EP

Tel: 01604 432868

Nottingham

Holiday Inn - Derby/Nottingham
Bostocks Lane
Sandiacre
Nottingham
NG10 5NJ

Tel: 0115 921 0500

Oxford

Holiday Inn - Oxford
Peartree Roundabout
Oxford
OX2 8JD

Tel: 0871 942 9086

Preston

Preston Marriott Hotel
Garstang Road, Broughton
Preston
PR3 5JB

Tel: 0161 9757152

Runcorn

Holiday Inn - Runcorn
Wood Lane
Beechwood
Runcorn
Cheshire
WA7 3HA

Tel: 0871 942 9070

Solihull

Crowne Plaza Solihull
61 Homer Road
Solihull
West Midlands
B91 3QD

Tel: 0871 423 4942

Southampton

DoubleTree by Hilton Southampton
Bracken Place
Chilworth
Southampton
SO16 3RB

Tel: 023 8070 2700

Stevenage

Novotel Stevenage
Knebworth Park
Stevenage
Hertfordshire
SG1 2AX

Tel: 01438 346151

Testimonials

Interesting & interactive course. Speaker very easy to listen to. Inspired to go back and tackle debtors with a fresh approach A.K. University of Liverpool.
Nice informal atmosphere & lovely interesting Speaker - very knowledgeable. J.P. NSI
Great course, valuable info. L.W. British Universities & Colleges Sport
Good, interactive course that was very useful and engaging. J.B. Sovini

Book now

Barnsley

Holiday Inn - Barnsley
Barnsley Road
Dodworth
Barnsley
South Yorkshire
S75 3JT

Tel: 01226 299571

Belfast

The Dunadry Hotel & Country Club
2 Islandreagh Drive
Dunadry
County Antrim
BT41 2HA

Tel: 028 94 434343

Birmingham - North

Holiday Inn - Birmingham M6 JCT 7
Chapel Lane
Great Barr
Birmingham
B43 7BG

Tel: 0870 4009 009

Brentwood

Marygreen Manor
London Road
Brentwood
Essex
CM14 4NR

Tel: 01277 225252

Bristol

Holiday Inn - Bristol/Filton
Filton Road
Hambrook
Bristol
BS16 1QX

Tel: 0871 423 4942

Cambridge

Holiday Inn - Cambridge
Lakeview
Bridge Road
Impington
Cambridge
CB4 9PH

Tel: 0871 942 9015

Cardiff

St Mellons Hotel
Castleton
Cardiff
CF3 2XR

Tel: 01633 680355

Durham

Lumley Castle Hotel
Chester-le-Street
County Durham
DH3 4NX

Tel: 0191 389 11111

Edinburgh

Holiday Inn - Edinburgh
Corstorphine Road
Edinburgh
EH12 6UA

Tel: 0870 400 9026

Exeter

Woodbury Park Golf & Country Club Hotel
Woodbury Castle
Woodbury
Exeter
EX5 1JJ

Tel: 01395 233382

Farnborough

Holiday Inn - Farnborough
Lynchford Road
Farnborough
Hampshire
GU14 6AZ

Tel: 0871 942 9029

Gatwick

Holiday Inn - Gatwick
Povey Cross Road
Horley
RH6 0BA

Glasgow

Holiday Inn - Glasgow Airport
Abbotsinch
Glasgow Airport
Glasgow
PA3 2TR

Tel: 0871 423 4942

Heathrow

Novotel Heathrow
Cherry Lane
West Drayton
UB7 9HB

Tel 01895 431431

Leeds

Holiday Inn - Leeds Garforth
Wakefield Road
Garforth
Leeds
LS25 1LH

Tel: 0871 423 4876

Central London

Strand Palace Hotel
Strand
London
WC2R 0JJ

Tel: 020 7497 4152

Maidenhead

Holiday Inn - Maidenhead
Manor Lane
Maidenhead
Berkshire
SL6 2RA

Tel: 0871 942 9053

Maidstone

Holiday Inn - Maidstone
London Road
Wrotham Heath
Sevenoaks
TN15 7RS

Tel: 0871 942 9054

Manchester

Novotel Manchester West
Worsley Brow
Worsley
Manchester
M28 2YA

Tel: 0161 799 3535

Northampton

Hilton - Northampton
Collingtree
Northampton
NN4 0XW

Tel: 01604 700666

Norwich

Holiday Inn - Norwich
Ipswich Road
Norwich
NR4 6EP
NN4 5EZ

Tel: 01604 432868

Nottingham

Holiday Inn - Derby/Nottingham
Bostocks Lane
Sandiacre
Nottingham
NG10 5NJ

Tel: 0115 921 0500

Oxford

Holiday Inn - Oxford
Peartree Roundabout
Oxford
OX2 8JD

Tel: 0871 942 9086

Preston

Preston Marriott Hotel
Garstang Road, Broughton
Preston
PR3 5JB

Tel: 0161 9757152

Runcorn

Holiday Inn - Runcorn
Wood Lane
Beechwood
Runcorn
Cheshire
WA7 3HA

Tel: 0871 942 9070

Solihull

Holiday Inn - Solihull
61 Homer Road
Solihull
West Midlands
B91 3QD

Tel: 0871 423 4942

Southampton

DoubleTree by Hilton Southampton
Bracken Place
Chilworth
Southampton
SO16 3RB

Tel: 023 8070 2700

Walsall

Holiday Inn Walsall M6 Jct. 10
C20 Wolverhampton Road West
Bentley
Walsall
WS2 0BS

Tel: 01922 618800

Stevenage

Novotel Stevenage
Knebworth Park
Stevenage
Hertfordshire
SG1 2AX

Tel: 01438 346151